Shop FAQs


Answers to all of lifes questions, or at least the one pertaining to Okie Collective.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

My purchase arrived damaged, what do I do?

If things should go wrong for any reason, here is what you do. All damaged or defective items must be returned with the original invoice and in the condition in which you received it. Indicate on the back of the invoice, or in an attached letter, why you are returning the item(s). If your order arrived damaged please return it right away so we can send you a replacement.

Shipping charges will only be refunded in the case that the error was at the fault of us by way of the mistake being acted out by the people that are we, meaning that we goofed and that was us.

If you give us the wrong address or move to a new apartment without notifying us and your package gets returned. We will just charge you for shipping it to the correct location.

How do refunds work?

All refunds, including any refunds for return shipping charges, will be credited to the credit card used in your purchase. We will do everything we can to refund quickly and you will be notified of your refund by e-mail.

I'm not satisfied. How do I vent my frustration?

If you are not satisfied with our service please go easy on us if it is something small because we will most likely feel really bad about screwing up. If we really, really screw up please feel free to email us entirely in caps lock. We will replace, repair, rebuild, rerecord, repackage, resend, redo, re-stamp, and or reseal anything that disappears into shipping oblivion. You can find our contact page here.

Will you invade my privacy?

We do not give or sell your personal info to any other company or human. You can find our privacy policy here.